Orders are processed within 1–2 working days and dispatched via An Post. Orders placed on Fridays are processed the following Monday, or the next working day if Monday falls on a public holiday.

Delivery within the Republic of Ireland typically takes 1–3 working days. All orders are tracked.

Delivery rates are calculated at checkout based on the size and destination of your order.

International orders may be subject to import duties and taxes. These are the responsibility of the customer.

Before getting in touch, it is worth checking a few things first — confirm the delivery address on your shipping confirmation is correct, check with your local post office for any held packages, and ask a neighbour in case it was left with them.

If everything checks out and your order still hasn't arrived, email beyondthefernssoap@gmail.com with your order number and we will look into it as soon as possible.

If something is not right with your order, get in touch and we will do our best to sort it.

For online purchases, you have 14 days from the date you receive your order to let us know if you would like to cancel your purchase. Items should be returned unused, in their original condition and, where possible, in their original packaging.

To request a return, email beyondthefernssoap@gmail.com with your order number and details of the item you would like to return. Once your return has been accepted, please send the item back within 7 days.

Return postage is the responsibility of the customer unless the item arrived damaged, faulty or incorrect. In these cases, please contact us before returning the item so we can arrange the appropriate solution.

Refunds will be issued to the original payment method once the returned item has been received and checked. Where applicable, refunds will include the standard original delivery charge. Any additional delivery costs selected by the customer are not refundable.

Certain items may not be eligible for return where an exemption applies, including personalised or custom-made items and sealed products that are not suitable for return for health or hygiene reasons once unsealed.

Your statutory rights in relation to faulty, damaged or incorrectly supplied goods are not affected by this policy.

If everything checks out and your order still hasn't arrived, email beyondthefernssoap@gmail.com with your order number and we will look into it as soon as possible.

Please check your order when it arrives. If your item has arrived damaged, faulty or you have received the wrong item, please contact beyondthefernssoap@gmail.com as soon as possible with your order number and, where possible, photographs of the issue.

We will work with you to arrange a replacement, repair or refund as appropriate.

If you would like to cancel your order, please contact us as soon as possible at beyondthefernssoap@gmail.com

If your order has not yet been dispatched, we will do our best to cancel it and issue a refund.

If your order has already been dispatched, you may still have cancellation and return rights under our Returns & Refunds policy.

If you believe your package has been lost in transit, please email beyondthefernssoap@gmail.com with your order number and we will look into it with the delivery provider.

Please make sure your delivery address is correct when placing your order. We cannot accept responsibility for parcels delivered to the address provided at checkout where the parcel has subsequently been lost or stolen after confirmed delivery.

If you have any questions about returns, refunds or your order, please contact us at beyondthefernssoap@gmail.com.

Beyond the Ferns reserves the right to update this policy where necessary. Nothing in this policy affects your statutory rights as a consumer.